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E-Mail Support:
help@thebiggalaxy.com

Phone Support:
800-966-7503

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Home:Help: Customer Service

Customer Service


Questions About Placing an Order:


How do I place an order?
What payment methods can I use?
Do you have a catalog?
Can I order a gift to be sent to someone else?
Where are you located?

Do you offer discounts on bulk orders? (YES!)

Questions About Orders You've Already Placed:


Where is my order?
I received an item that was damaged, defective, or incorrect.

Contact Us

For answers to any questions not listed above, you can contact us 2 ways:
  • Email Support
    You can email us any time at zookeeper@thebigzoo.com.
    Our goal is to provide excellent response to your questions, but we occasionally get overloaded during busy periods. Please allow 1 business day for a response to your e-mail.
  • Phone Support
    Prefer to speak with someone by phone? No problem! Contact us via email or via the yellow question mark in the bottom right hand corner of the website and request a call back. Let us know a convenient time to call you during our Hours of Operation.