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Shipping Policy
Questions About Shipping:
What are your shipping options?
What is Guaranteed Shipping?
Where do you ship?
What carriers do you use?
How long will it take to get my order?
My order is a gift. What are my shipping options?
Can I ship one order to multiple addresses?
Questions About Tracking Your Order:
How can I track my order?
What do I do if I think my package is lost?
Contact Us
For answers to any questions not listed above, you can contact us 2 ways:
- Email Support
You can email us any time at support@thebiggalaxy.com.
Our goal is to provide excellent response to your questions, but we occasionally get overloaded during busy periods. Please allow 1 business day for a response to your e-mail.
- Phone Support
You can reach a LIVE representative during our Hours of Operation at (979) 696-7471.
You can leave a message after hours and we will usually respond within 1 business day.
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